High profile incidents and product recalls means product safety is top of mind for consumers.

It means that incidents escalate fast and can quickly become a crisis that can have a devastating impact on your business.

As the phones start ringing, customers and consumers start demanding answers you don't have yet, social media starts going viral and regulators start pushing you towards action you don't feel ready for, even the most experienced teams can become overwhelmed.

That doesn't have to happen to your business!

Find a Workshop

Companies that manage incidents and product recalls well can prevent a crisis.

But you need to be prepared:

  • The right PERSPECTIVE - an attitude that drives action and communication, not trying to ride it out in a bunker

  • A concise PLAN that provides the right guidance and is actually useful when an incident occurs

  • PEOPLE that have the skills to implement your plan when an incident happens or a product recall becomes necessary

  • Have PRACTICED implementing the plan in a realistic simulation exercise - that includes social media engagement!

We make sure your management team has the processes and skills to prevent an incident or product recall escalating into a crisis in 3 easy steps:

  • Create your plan

    We make sure you have a plan and the tools you need to guide your team through an incident.

  • Train your people

    Our online and onsite training will ensure your team knows how to use your plan when it really matters!

  • Practice your response

    Practice your response in a safe but realistic environment to improve your skills and build confidence.

What our clients are saying:

Andrew Bray, Head of Internal Audit and Risk Management, George Weston Foods

"Practical tools"

Andrew Bray, Head of Internal Audit and Risk Management, George Weston Foods

“Steve provides great insights and practical tools that have helped GWF lift capability and be better prepared for incidents.”
Sarah Dalziel, General Manager HSEQ & People, Cheetham Salt

"Building our capabilities"

Sarah Dalziel, General Manager HSEQ & People, Cheetham Salt

"Realistic, annual simulation exercises and practical training workshops with Steve have enabled Cheetham Salt to improve the capabilities of our people in investigation, incident response and communications, better preparing us for any type of incident."
Mojgan Shadchehreh, Regulatory Compliance and Quality Manager, McPherson's Consumer Products

"It works!"

Mojgan Shadchehreh, Regulatory Compliance and Quality Manager, McPherson's Consumer Products

“We know this process works because we recently used it to manage a real incident. At a time when a number of key managers were away, our team were able to confidently use the process to manage the product recall and protect our business and brand.”
Jason Sheriff, CFO, Miraka Ltd

"Provides confidence"

Jason Sheriff, CFO, Miraka Ltd

“Responding quickly and effectively to any crisis situation is critical to Miraka. The annual crisis simulations that Steve runs for the Miraka team really helps to keep us on our toes and provides the confidence that we’ll be able to respond should a crisis situation occur”.

Crisis Simulations

Don't just think you are prepared. Know you are!

Our crisis simulation exercises are the closest thing you will get to a real crisis but is a safe learning environment so you can practice your process and skills.

  • Know you're doing it right. Don't wait for a real crisis to find your flaws!

  • Full social media simulation included - full mock up of your Facebook and Twitter page that you need to respond in real time!

  • Instant feedback and guidance on how you can improve your response.

Don't just think you're prepared! Know it!

Get a quote for a customised crisis simulation

Get a quote!
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Incidents and product recalls can devastate your business and brands

Discover how you can prevent a crisis and even enhance your brand through effective incident and product recall management

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Don't let it escalate into a crisis. Get an answer to your biggest question or concern FREE!

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