High profile incidents and product recalls means product safety is top of mind for consumers.
It means that incidents escalate fast and can quickly become a crisis that can have a devastating impact on your business.
As the phones start ringing, customers and consumers start demanding answers you don't have yet, social media starts going viral and regulators start pushing you towards action you don't feel ready for, even the most experienced teams can become overwhelmed.
That doesn't have to happen to your business!
Companies that manage incidents and product recalls well can prevent a crisis.
But you need to be prepared:
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The right PERSPECTIVE - an attitude that drives action and communication, not trying to ride it out in a bunker
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A concise PLAN that provides the right guidance and is actually useful when an incident occurs
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PEOPLE that have the skills to implement your plan when an incident happens or a product recall becomes necessary
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Have PRACTICED implementing the plan in a realistic simulation exercise - that includes social media engagement!
What our clients are saying:
"Practical tools"
Andrew Bray, Head of Internal Audit and Risk Management, George Weston Foods
"Building our capabilities"
Sarah Dalziel, General Manager HSEQ & People, Cheetham Salt
"It works!"
Mojgan Shadchehreh, Regulatory Compliance and Quality Manager, McPherson's Consumer Products
"Provides confidence"
Jason Sheriff, CFO, Miraka Ltd
Crisis Simulations
Don't just think you are prepared. Know you are!
Our crisis simulation exercises are the closest thing you will get to a real crisis but is a safe learning environment so you can practice your process and skills.
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Know you're doing it right. Don't wait for a real crisis to find your flaws!
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Full social media simulation included - full mock up of your Facebook and Twitter page that you need to respond in real time!
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Instant feedback and guidance on how you can improve your response.